Recent Questions about Our Courses (FAQ)

Our online classes are very simple to work with, and you can most certainly call us or mail us with any questions. This page gives immediate answers for the most recent questions our customer support team received. Newest questions are on top.

Bloodborne pathogens course specific questions

Does the BBP Course cover the following?
  • a) Anatomy
  • b) Skin diseases, disorders, and conditions that may affect the skin
  • c) Infection control procedures including waste disposal, hand washing techniques, sterilization equipment operation and methods, and sanitization /disinfection /sterilization methods and techniques
  • d) Facility safety and sanitization

Yes. The BBP course covers all of the above.

Your BBP course does address waste disposal and handwashing techniques. However, handwashing must be performed specifically with hot running water, and hand sanitizer is not allowed in lieu of handwashing.

Actually hand sanitizer is permitted in lieu of handwashing in many scenarios. Although washing with antibacterial soap under running water (there is no recommendation for temperature) is desireable, it is not the only acceptable way to cleanse hands.

ACLS, BLS, and PALS course questions

RE: ACLS Course study materials. Please define the following: rosc, ecmo, fem-fem, petco, timi, met

  • ROSC: Return of spontaneous circulation
  • ECMO: Extracorporeal membrane oxygenation (a form of bypass)
  • FEM-FEM: Utilizes the femoral arterial and femoral vein percutaneously to assist with blood flow (partial bypass)
  • PETCO2: Measures the partial C02 pressure in the arteries. (Capnography)
  • TIMI: As flow measurement standard
  • MET: Medical Emergency Team who responds to floor from a critical care unit for patients with deteriorating status prior to arrest

Regarding our ACLS skills check form: We test for competence in managing tachycardia, bradycardia, asystole/PEA and ROSC. The skills checklist you sent does not include any of this for the megacode test. I would not feel comfortable signing someone off as an ACLS provider without testing their skills in all of the algorithms as the AHA requires.

If you check the ACLS Instructor Manual for 2015 (pages 54–60) you will note the testing requirements. Each student is only required to test ONE Megacode scenario, not all of them. In addition, the student must test Respirstory arrest and BLS skills. You have listed all of the algorithms. While you may teach them in a new provider course learning station, they are not all tested, particularly when only testing skills for someone who has completed an online course.

A pdf course summary from the Red Cross recommends a minimum compression fraction of 80% vs 60% as printed on your course. What accounts for the difference? Here is where I found the Red Cross information:

We utilize the American Heart Association® guidelines which may in fact differ from the American Red Cross. Their recommendations are 5–6cm or 2–2.4" of compression depth for the adult.

I do not see a study material section about the EKG rhythms that the AHA requires: the specific recognition, the discerning characteristics, etc. I did notice perfunctory mentions of rhythms with an occasional EKG strip but no real study guide to the rhythm material. This was an important part of the ACLS AHA program and test. Am I missing something?

The interpretation of rhythms and their recognition are considered a prerequisite requirement for attendance in American Heart Association® Advanced Cardiac Life Support courses and are not taught during the renewal or provider courses. We do have a separate monitor technician program that teaches these skills, but they are not included in the ACLS course as we model our course after the standardized requirements.

In Canada, what level is your CPR ("BLS") course?

We are CPR-C level also known as "Healthcare Provider" level. This is the course for healthcare provider cardiopulmonary resuscitation training.

Can I do the certification? Or can I do the recertification?

All certification (first time) and recertification (if you did it before) options are available at signup page.

My current certification has expired. Can I use these courses to become recertified?

Please choose "certification" if you have never taken this course (whether with us or anyone else) or if your last training was more than five years ago today. You do not need to provide a copy of your card to us.


I took the exam but it was scored wrong!

Please mail us your EXAM SCORING REPORT and we will be happy to investigate.

What happens if I fail the exam?

You will receive three attempts for each course. After each attempt you will receive an exam scoring report showing any incorrect answers. If you fail three times you will need to retake the course.

Timing and deadlines

How long does the course last?

The course lasts until you finish it. It does not expire.

How long does the certification last

All our courses have certification which lasts 2 years (24 months).

How long does the exam take?

You may spend up to 8 hours in the exam. Yes, you can see patients between questions. But you MUST leave the browser window open during testing, there is no partial save.

What is the passing mark?

For our PALS and ACLS certification courses, this means you can’t miss more than 10 out of 50 questions. For the BLS certification course you can’t miss more than 5 out of 25 questions. For the PALS and ACLS recertification courses, you can’t miss more than 8 out of 40 questions. For the BLS recertification course, you can’t miss more than 4 out of 20 questions.

How long does it take to receive my card?

As soon as you finish and pass the exam you will be able to immediately download a PDF version of the provider card. Upon your request, we will ship your physical card within one business day. Depending on where you live, it should arrive in 3–4 days. International shipping takes longer. We also have rush shipment options for an additional cost.

Referral credits

We really appreciate when you refer a new customer to us. We are happy to pay a referral credit to our customers that refer new customers. Corporate accounts and other promotions are excluded.
How do I get the money?

Just email us at after they have purchased and tell us their name, email, and order number.

Continuing education credits / CME / CEU

What is your provider number?

It is 0004600. This is the same number used for all systems in every US State and Canadian Province (yes, including California)..


Do you have a refund policy?

Yes, we have a refund policy. All of our courses come with a 100% money-back guarantee. The guarantee is good for 3 month from the time that you purchase the course. There is nothing extra you have to do in order to activate the refund policy. It comes standard with every purchase. For more details or to claim a refund, click here.

What happens if my certification is not accepted?

We offer a 100% refund within the first three months for all of our classes. All you need to do is contact us and let us know that you want a refund.

Is there a practical skills test required to receive my certification?

There is no in-person practical skills test required to receive your ACLS, PALS or BLS certification or recertification. A skills check off sheet is included with your course which is optional in case specifically requested by your employer.

What happens after I pass the test?

Once you pass the test, you will first receive a notification that you passed and we will show you which questions that you missed. You will also be able to download an instant PDF version of your certification. Finally, if you would request we will mail you a physical copy of your card which will include a receipt of your purchase.

What are the shipping costs?

At ACLS Training Center, standard shipping for your physical card is free within North America and internationally.

General questions

Where can the ACLS algorithms be found in your ACLS course?

ACLS algorithms page.

Hi, I am the respiratory manager. I am having some conflict with the nursing manager. I did read for BLS medical people can give a breath every 6sec. and no need to stop CPR. The nursing manager states that ACLS requires 30 & 2. So she does not want us to give a breath Until 30 compressions are done. We have always given a breath every 6 sec. and not stopped cpr. Could you please let me know for the hospital how this should be done.

Both are correct. Patients WITHOUT intubation are ventilated at a ratio of 30:2 with a pause for ventilation. Once the patient is intubated ventilation is asynchronous with compressions at a rate of 6 per minute. Before intubation a pause is necessary to permit lung expansion.

It seems to be an inconsistency between the article: " Using the BLS Healthcare Provider Algorithm for Managing VF and Pulseless VT" and AHA guidelines for VF
More specifically: A) to the latter one is suggested that chest compressions should start BEFORE rescue breaths, and
In Section 1 of ACLS, is it PETCO2 that is being referred to, or is it carbon monoxide? (CO). I think it is pulmonary end tidal CO2, but wanted to make sure.
B) "Ventilate the patient once every 6 seconds or 10 times per minute": According to the AHA guideline the breaths (if any given) should be TWO after 30 chest compressions. As far as the chest compressions should be in a rhythm 100–120/min, that is LESS than 4 times in a minute. Nikolas M.

100–120 per mit refers to the speed at which they are done NOT the number of compressions in a 60 second period. To test students you just perform 30 compressions and 2 ventilation’s in a 18 second time frame.