Our online classes are very simple to work with, and you can most certainly call us or mail us with any questions. This page gives immediate answers for the most recent questions our customer support team received. Newest questions are on top.
Yes, with the exception of skin diseases
Actually hand sanitizer is permitted in leiu of handwashing in many scenarios. Although washing with antibacterial soap under running water (there is no recommendation for temperature) is desireable, it is not the only acceptable way to cleanse hands.
ROSC: Return of spontaneous circulation, ECMO Extracorporeal membrane oxygenation (a form of bypass) Fem-Fem — utilizes the femoral arteral and femoral vein percutaneously to assist with blood flow (partial bypass) PETCO2 measures the partial C02 pressure in the arteries. (Capnography) TIMI is as flow measurement standard and MET — Medical Emergency Team who responds to floor from a critical care unit for patients with deteriorating status prior to arrest
The AHA requires being signed off on BLS with AED, Ventricular Fibrillation Megacode and respiratory arrest. That is what is required in the skills checklist following the online course. Check the AHA instructor manual for 2015.
If you check the ACLS Instructer Manual for 2015 (pages 54–60) you will note the testing requirements. Each student is only required to test ONE Megacode scenario, not all of them. In addition, the student must test Respirstory arrest and BLS skills. You have listed all of the algorithms. While you may teach them in a new provider course learning station, they are not all tested, particularly when only testing skills for someone who has completed an online course.
We utilize the American Heart Association® guidelines which may in fact differ from the American Red across. Their recommendations are 5–6cm or 2–2.4" of compression depth for the adult.
The interpretation of rhythms and their recognition are considered a prerequisite requirement for attendance in American Heart Association® Advanced Cardiac Life Support courses and are not taught during the renewal or provider courses. We do have a separate monitor technician program that teaches these skills, but they are not included in the ACLS course as we model our course after the standardized requirements.
We are CPR-C level also known as "Healthcare Provider" level. This is the course for healthcare provider cardiopulmonary resuscitation training.
All certification (first time) and recertification (if you did it before) options are available at signup page.
Please choose "certification" if you have never taken this course (whether with us or anyone else) or if your last training was more than five years ago today. You do not need to provide a copy of your card to us.
Please mail us your EXAM SCORING REPORT and we will be happy to investigate.
You will receive three attempts for each course. After each attempt you will receive an exam scoring report showing any incorrect answers. If you fail three times you will need to retake the course.
The course lasts until you finish it. It does not expire.
All our courses have certification which lasts 2 years (24 months).
You may spend up to 8 hours in the exam. Yes, you can see patients between questions. But you MUST leave the browser window open during testing, there is no partial save.
For our PALS and ACLS certification courses, this means you can’t miss more than 10 out of 50 questions. For the BLS certification course you can’t miss more than 5 out of 25 questions. For the PALS and ACLS recertification courses, you can’t miss more than 8 out of 40 questions. For the BLS recertification course, you can’t miss more than 4 out of 20 questions.
As soon as you finish and pass the exam you will be able to immediately download a PDF version of the provider card. Upon your request, we will ship your physical card within one business day. Depending on where you live, it should arrive in 3–4 days. International shipping takes longer. We also have rush shipment options for an additional cost.
Just email us at firstname.lastname@example.org after they have purchased and tell us their name, email, and order number.
It is 0004600. This is the same number used for all systems in every US State and Canadian Province (yes, including California)..
Yes, we have a refund policy. All of our courses come with a 100% money-back guarantee. The guarantee is good for 3 month from the time that you purchase the course. There is nothing extra you have to do in order to activate the refund policy. It comes standard with every purchase. For more details or to claim a refund, click here.
We offer a 100% refund within the first three months for all of our classes. All you need to do is contact us and let us know that you want a refund.
There is no in-person practical skills test required to receive your ACLS, PALS or BLS certification or recertification. A skills check off sheet is included with your course which is optional in case specifically requested by your employer.
Once you pass the test, you will first receive a notification that you passed and we will show you which questions that you missed. You will also be able to download an instant PDF version of your certification. Finally, if you would request we will mail you a physical copy of your card which will include a receipt of your purchase.
At ACLS Training Center, standard shipping for your physical card is free within North America and internationally.
Both are correct. Patients WITHOUT intubation are ventilated at a ratio of 30:2 with a pause for ventilation. Once the patient is intubated ventilation is asynchronous with compressions at a rate of 6 per minute. Before intubation a pause is necessary to permit lung expansion.
100–120 per mit refers to the speed at which they are done NOT the number of compressions in a 60 second period. To test students you just perform 30 compressions and 2 ventilation’s in a 18 second time frame.