Our online classes are very simple to work with, and you can most certainly call us or mail us with any questions. This page gives immediate answers for the most recent questions our customer support team received. Newest questions are on top.
Yes. The BBP course covers all of the above.
Actually hand sanitizer is permitted in lieu of handwashing in many scenarios. Although washing with antibacterial soap under running water (there is no recommendation for temperature) is desireable, it is not the only acceptable way to cleanse hands.
We utilize the American Heart Association guidelines which may in fact differ from the American Red Cross. Their recommendations are 5–6cm or 2–2.4" of compression depth for the adult.
The interpretation of rhythms and their recognition are considered a prerequisite requirement for attendance in American Heart Association Advanced Cardiac Life Support courses and are not taught during the renewal or provider courses. We do have a separate monitor technician program that teaches these skills, but they are not included in the ACLS course as we model our course after the standardized requirements.
We are CPR-C level also known as "Healthcare Provider" level. This is the course for healthcare provider cardiopulmonary resuscitation training.
Please choose "certification" if you have never taken this course (whether with us or anyone else) or if your last training was more than five years ago today. You do not need to provide a copy of your card to us. Options are available on our sign up page.
Please email us your EXAM SCORING REPORT and we will be happy to investigate.
You will receive 3 attempts for each course. After each attempt, you will receive an exam scoring report showing any incorrect answers. If you fail 3 times, you will need to retake the course.
Our courses expire after one year. If you need to access your course after one year, please email us at support@ACLS.net and we can extend it for you.
The certification period lasts for 2 years.
You may spend up to 8 hours in the exam. Yes, you can see patients between questions. But you MUST leave the browser window open during testing, there is no partial save.
A score of 84% or more is passing and you get 3 attempts for each exam.
As soon as you finish and pass the exam you will be able to immediately download a PDF version of the provider certificate. Upon your request, we will ship your physical certificate within one business day. Depending on where you live, it should arrive in 3–4 days. International shipping takes longer. We also have rush shipment options for an additional cost.
We really appreciate it when you refer a new customer to us. We are happy to pay a referral credit to our customers that refer new customers. Corporate accounts and other promotions are excluded. Just email us at support@ACLS.net after they have purchased the course and provide their name, email, and order number.
It is 0004600. This is the same number used for all systems in every US State and Canadian Province (yes, including California).
Yes, we have a refund policy. All physical products carry a 14-day return policy. All of our courses come with a 90-day money-back guarantee. This guarantee is good for 90 days from the date that you purchased the course. For more details or to claim a refund, click here.
We offer a 100% refund within the first 90 days for all of our classes. All you need to do is contact us and let us know that you want a refund.
There is no in-person practical skills test required to receive your ACLS, PALS or BLS certification or recertification. A skills check off sheet is included with your course which is optional in case specifically requested by your employer.
Once you pass the test, you will first receive a notification that you passed and we will show you which questions that you missed. You will also be able to download an instant PDF version of your certification. Finally, if requested we will mail you a physical copy of your certificate.
At ACLS Training Center, standard shipping for your physical certificate is free within North America and internationally.
Both are correct. Patients WITHOUT intubation (definitely airway) are ventilated at a compression to ventilation ratio of 30:2. Once the patient has a definitive airway, ventilation is continuous for 2 minutes with respirations of 1 breath every 6 seconds. Before intubation, a pause is necessary to permit lung expansion. Every 2 minutes you do a pulse check and switch rescuers doing compressions.
If no pulse and no respirations are present, start CPR with a compression to ventilation ratio of 30:2 if no definitive airway is in place. If the patient has a definitive airway, perform continuous compression with 1 breath every 6 seconds. During a code, the use of Quantitative waveform capnography (PETCO2) is used to monitor CPR quality and to indicate ROSC. This is exhaled CO2.
100–120 per minute refers to the speed at which they are done NOT the number of compressions in a 60-second period. To test students, perform 30 compressions and 2 ventilations in an 18-second time frame.