Our online classes are very simple to work with, and you can most certainly call us or mail us with any questions. This page gives immediate answers for the most recent questions our customer support team received. NEWEST QUESTIONS ARE ON TOP.


ACLS Course, BLS Class, and PALS Course Specific Questions

Regarding our ACLS skills check form: We test for competence in managing tachycardia, bradycardia, asystole/PEA and ROSC. The skills checklist you sent does not include any of this for the megacode test. I would not feel comfortable signing someone off as an ACLS provider without testing their skills in all of the algorithms as the AHA requires.

The AHA requires being signed off on BLS with AED, Ventricular Fibrillation Megacode and respiratory arrest. That is what is required in the skills checklist following the online course.
Check the AHA instructor manual for 2015.

If you check the ACLS Instructer Manual for 2015 (pages 54-60) you will note the testing requirements. Each student is only required to test ONE Megacode scenario, not all of them. In addition, the student must test Respirstory arrest and BLS skills. You have listed all of the algorithms. While you may teach them in a new provider course learning station, they are not all tested, particularly when only testing skills for someone who has completed an online course.

A pdf course summary from the Red Cross recommends a minimum compression fraction of 80% vs 60% as printed on your course. What accounts for the difference? Here is where I found the Red Cross information: https://www.redcross.org/images/MEDIA_CustomProductCatalog/m48040087_BLS_Handbook_(Final).pdf

We utilize the American Heart Association guidelines which may in fact differ from the American Red across. Their recommendations are 5-6cm or 2-2.4” of compression depth for the adult.

I do not see a study material section about the EKG rhythms that the AHA requires: the specific recognition, the discerning characteristics, etc. I did notice perfunctory mentions of rhythms with an occasional EKG strip but no real study guide to the rhythm material. This was an important part of the ACLS AHA program and test. Am I missing something?

The interpretation of rhythms and their recognition are considered a prerequisite requirement for attendance in American Heart Association Advanced Cardiac Life Support courses and are not taught during the renewal or provider courses. We do have a separate monitor technician program that teaches these skills, but they are not included in the ACLS course as we model our course after the standardized requirements.

In Canada, what level is your CPR (“BLS”) course?

We are CPR-C level also known as “Healthcare Provider” level. This is the course for healthcare provider cardiopulmonary resuscitation training.

Can I do the certification? Or can I do the recertification?

My current certification has expired. Can I use these courses to become recertified?

All certification (first time) and recertification (if you did it before) options are available at https://www.acls.net/signup.php

Please choose certification if you have never taken this course (whether with us or anyone else) or if your last training was more than five years ago today. You do not need to provide a copy of your card to us.


Examination

I took the exam but it was scored wrong!

Please mail us your EXAM SCORING REPORT and we will be happy to investigate.

What happens if I fail the exam?

You will receive three attempts for each course. After each attempt you will receive an exam scoring report showing any incorrect answers. If you fail three times you will need to retake the course.


Timing and Deadlines

How long does the course last?

The course lasts until you finish it. It does not expire.

How long does the certification last

All our courses have certification which lasts 2 years (24 months).

How long does the exam take?

You may spend up to 8 hours in the exam. Yes, you can see patients between questions. But you MUST leave the browser window open during testing, there is no partial save.

What is the passing mark?

For our PALS and ACLS certification courses, this means you can’t miss more than 10 out of 50 questions. For the BLS certification course you can’t miss more than 5 out of 25 questions. For the PALS and ACLS recertification courses, you can’t miss more than 8 out of 40 questions. For the BLS recertification course, you can’t miss more than 4 out of 20 questions.

How long does it take to receive my card?

As soon as you finish and pass the exam you will be able to immediately download a PDF version of the provider card. We will also ship your physical card within one business day. Depending on where you live, it should arrive in 3-4 days. International shipping takes longer. We also have rush shipment options for an additional cost.


Referral Credits

We really appreciate when you refer a new customer to us. We are happy to pay a referral credit to our customers that refer new customers. Corporate accounts and other promotions are excluded.

How do I get the money?

Just email us at support@acls.net after they have purchased and tell us their name, email, and order number.


Continuing Education Credits / CME / CEU

What is your provider number?

It is 0004600. This is the same number used for all systems in every US State and Canadian Province (yes, including California).


Refunds

Do you have a refund policy?

Yes, we have a refund policy. All of our courses come with a 100% money-back guarantee. The guarantee is good for 3 month from the time that you purchase the course. There is nothing extra you have to do in order to activate the refund policy. It comes standard with every purchase. For more details or to claim a refund, click here.

What happens if my certification is not accepted?

We offer a 100% refund within the first three months for all of our classes. All you need to do is contact us and let us know that you want a refund.


  1. Is there a practical skills test required to receive my certification?

    There is no in-person practical skills test required to receive your ACLS, PALS or BLS certification or recertification. A skills check off sheet is included with your course which is optional in case specifically requested by your employer.

  2. What happens after I pass the test?

    Once you pass the test, you will first receive a notification that you passed and we will show you which questions that you missed. You will also be able to download an instant PDF version of your certification. Finally, we will mail you a physical copy of your card which will include a receipt of your purchase.

  3. What are the shipping costs?

    At ACLS Training Center, standard shipping for your physical card is free within North America and internationally.

  4. What if my question is not on this list?

    If your question is not on the list, please contact us and we will answer your question as soon as possible.

General questions

Where can the ACLS algorithms be found in your ACLS course?

https://www.acls.net/aclsalg.htm