All our courseware includes a 3-month money back guarantee.

We guarantee your satisfaction and the acceptance of our courses worldwide. If you would like to return a course you have purchased from us, please:

Option 1

Return your provider card and a copy of your receipt to us at:

ACLS Training Center
6501 E. Greenway Pkwy #103-108
Scottsdale, AZ 85254

Refund processing will take 5-10 business days.

Option 2

Send us an email to support@acls.net and include the following information:

  • The name and order number as on your sales receipt
  • The name of your employer
  • The name and contact information (email and phone) for your supervisor or HR department that is not accepting our card

We will contact the person you provided and confirm their Joint Commission requirements and work to get our card accepted for you. We have an over 99% acceptance rate. If they absolutely will not accept our card, we will provide a refund, processing takes 3-5 business days.

All physical products carry a 14-day return policy

Please email us at support@acls.net to receive an RMA number which you can write on the outside of the package. Return packaging and shipping cost is your responsibility.

We accept only unopened, unused items for return with full refund. If your product is opened, there will be a 15% restocking fee, which is deducted from your refund.